Help & Support - UltraWeb Academy

UltraWeb Academy Help Center

Your guide to navigating the academy and troubleshooting common questions. We're here to help you **Push Past Your Limits!**

Get acquainted with the core functionalities and how to make the most out of your learning experience.

What are Learning Paths? Our learning paths (HTML, CSS, JavaScript) are structured curricula designed to guide you from beginner to advanced topics in a logical sequence.
How do I start a module? Navigate to the Learning Paths page and click on 'Start [Language] Path' for your desired module.
How are modules organized? Each module is broken down into easily digestible lessons, complete with explanations, code examples, and interactive exercises.

What is the Sandbox for? The Code Sandbox is your real-time coding environment. You can write HTML, CSS, and JavaScript code and see the results instantly in the live preview.
How do I use 'Try in Sandbox'? On each lesson page, click the 'Try in Sandbox' button below a code example. This will automatically open the Sandbox with that specific code snippet loaded into the relevant editor (HTML, CSS, or JS).
Can I save my work? Currently, the Sandbox does not save your code. It's designed for live experimentation and quick practice. For saving, we recommend copying your code and pasting it into your local text editor.
How do I clear the Sandbox? Simply delete the code in the HTML, CSS, and JS editor tabs.

What is the Code Library? Located within the Sandbox, the Code Library provides a collection of ready-to-use HTML, CSS, and JavaScript code snippets for common tasks.
How do I use snippets? Click on a snippet title to expand it, then click the 'Copy' button. You can then paste this code directly into your Sandbox editor or your local development environment.

How can I connect with other learners? Join our official Discord server or our Telegram channel to interact, ask questions, and share your progress.
Where can I find more content? Our Telegram channel (t.me/UltraWebExperience) is continuously updated with fresh web design and construction content.

What is the Premium service? Our Premium service offers bespoke, professional website design and development tailored to your specific needs. It's for those who want a custom online presence built for them.
How much does a custom website cost? Basic custom websites start from ₦15,000. For a detailed quote based on your project's complexity, please use the 'Contact for a Quote' button on the Premium page.
How do I pay? Payment details will be provided after you initiate a quote request via email.

We are continuously improving UltraWeb Academy! Here are some known issues and how we're addressing them, or what you can do.

Issue: Sandbox editors may not always start completely empty.
Explanation: While designed to clear, sometimes a residual default code block might appear on first load or when rapidly switching. This is usually aesthetic and can be cleared by simply deleting the content in the editor.

Our Action: We are continuously optimizing the loading sequence of the sandbox to ensure a pristine empty state when no specific snippet is requested. Your 'Try in Sandbox' buttons should now work much more reliably across all lessons for HTML, CSS, and JavaScript.
Issue: 'Try in Sandbox' not loading code for CSS/JavaScript consistently.
Explanation: This was due to a minor discrepancy in how snippet names were being passed and parsed. The system should now correctly load the code into the corresponding CSS or JavaScript editor when you click the button from a lesson.

Your Action: If you encounter persistent issues, try clearing your browser's cache or opening the Sandbox in an incognito/private window, then report the specific lesson and snippet to us via email or Discord.

Issue: Occasional layout shifts or animation glitches on older browsers.
Explanation: UltraWeb Academy leverages modern CSS features and JavaScript. Older or less-updated browsers might not fully support all features, leading to minor visual inconsistencies.

Your Action: We recommend using the latest versions of modern web browsers like Chrome, Firefox, Edge, or Safari for the best experience. Regularly updating your browser ensures optimal performance and security.
Issue: Performance may vary on very low-end devices.
Explanation: Our interactive sandbox and animations require some processing power. On extremely old or low-spec devices, you might experience slight delays or reduced smoothness.

Our Action: We are constantly working to optimize code and asset loading to ensure a smooth experience across a wider range of devices.

How to report a bug or suggest an improvement?
We highly value your feedback! If you find a bug, a broken link, or have an idea for an improvement, please reach out to us:

Join Discord to Report Email Feedback